Orders may be cancelled so long as they have not yet been sent to production or in the case that stock products have already been shipped. In the event the order has been placed into production or shipped, Millwork City can no longer cancel the order. To confirm that your order has been cancelled, Millwork City will email or fax a cancellation notice to your attention; only then will the cancellation be in effect.
Any custom order may be cancelled within 24 hours of the initial time of purchase otherwise the order cannot be cancelled.
Any order cancelled after 24 hours (1 business day) is subject to a 30% restocking fee or $30 cancellation fee, depending on whether or not the order has been prepared for shipment. If the subject manufacturer has confirmed with Millwork City that the order has not been prepared for shipment, then the $30 cancellation fee shall be applied to the cancelled order.
Any product that Millwork City identifies to be out of stock may be cancelled without any restocking fee so long as it has not shipped
Any request for cancellation of any order must be submitted to Millwork City by using either the Order Cancellation, Order Status or Contact Us form located on the top of each webpage. The customer understands that verbal requests or claims of verbal cancellation with Millwork City are not an accepted method of order cancellation. The customer understands that Millwork City will provide confirmation of any order cancellation in writing once confirmed with the subject manufacturer.
Customers who dispute any credit card payment made to Millwork City prior to the written request of a return authorization or an order cancellation shall be responsible for the cost of any dispute fees incurred by Millwork City and exclusive of a $250 chargeback processing fee as it relates to erroneous chargebacks on behalf of the customer. Any customer who receives a decision from their credit card company denying the chargeback case opened against Millwork City, also agrees that the $250 chargeback processing fee charged by Millwork City will be binding.
In cases where a customer's order may be cancelled according to our cancellation policy, the customer shall allow 5 - 7 business days for credit card refunds to appear on their statement from the time of written cancellation confirmation. Customers who dispute any credit card payment made to Millwork City prior to the 5 business day wait time shall be responsible for the cost of any dispute fees incurred by Millwork City from any credit card company or Pay Pal .